Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. Items that have been opened or used cannot be returned due to hygiene and safety reasons. If you received a damaged or defective item, please contact us immediately to discuss your options. Returns must be initiated within 30 days of receiving your order.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please ensure that your request is made within the return eligibility period to avoid any issues.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your return within 7-10 business days. You will receive an email notification once your return has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive your returned item, you can place a new order for the item you want.
Non-Returnable Items
Certain items are non-returnable, including but not limited to opened beauty products, gift cards, and sale items. If you are unsure whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about our return policy before you buy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiry as soon as possible. Thank you for shopping with us, and we appreciate your understanding of our policies.